Terms of Service
The rules for using Sankalp. Short sections, plain words.
These Terms govern your use of Sankalp ERP and Sankalp WhatsApp, and the separate Calling CRM at crm.jajpuragroup.com (together, the "Service"), operated by Sankalp Of Solution (SOS) ("Sankalp", "we", "us"). By creating an account or using the Service you agree to these Terms for yourself and for the business you represent ("Client", "you").
1. The Service
Sankalp is a subscription-based cloud platform for manufacturing and trading businesses: ERP (sales, purchase, inventory, production, quality, packing, dispatch and accounts) and WhatsApp messaging, sold as separate products that share one login. Features may change as the Service improves.
2. Accounts and access
- Give accurate information and keep your login details confidential.
- You are responsible for everything done under your account, including by team members you add.
- Administrators decide which departments and which people can see what. Assign roles carefully.
- We may suspend or end accounts that break these Terms, misuse the Service or do not pay.
3. Free trial, subscriptions and billing
- New companies may start with a free trial. After it ends, continued use needs a paid subscription.
- Fees, billing terms and any user charges are shown at checkout and on the pricing page. Payments are processed by Razorpay.
- Terms are paid in advance. Fees are non-refundable except where the law requires or we say otherwise in writing.
- We may change prices for future terms with reasonable notice to active subscribers.
- Autopay, if you enable it, charges your next term automatically. You can turn it off in Settings.
4. Acceptable use
You agree not to:
- use the Service for anything unlawful or to store or send unlawful, infringing or harmful content
- try to reach another Client's data or our infrastructure without permission
- reverse-engineer, resell or white-label the Service without our written permission
- send WhatsApp messages to people who have not agreed to receive them, or break WhatsApp's Business Messaging Policy
- upload malware or disrupt the Service for others
5. WhatsApp and third-party services
If you connect a WhatsApp Business number you are responsible for Meta's WhatsApp Business Messaging Policy: getting opt-in consent, honouring opt-outs and using approved templates where required. We may pause WhatsApp features if we reasonably believe your use risks a number being restricted. Third-party services such as Meta, Razorpay and Google are governed by their own terms.
6. Your data
You own the business data you put into the Service. You give us a limited licence to host, process and display it only to provide the Service to you. How we handle personal data is described in the Privacy Policy. You can download a backup of your data from Settings at any time.
7. Availability
We work to keep the Service available but cannot promise it will never be interrupted. We may carry out maintenance. We are not responsible for downtime caused by providers outside our control, such as hosting, payment gateways or the WhatsApp Business Platform.
8. Limitation of liability
To the extent the law allows, Sankalp is not liable for indirect, incidental or consequential loss arising from use of the Service. Our total liability for any claim is limited to the fees you paid us in the three months before the claim. The Service supports your record keeping, and you remain responsible for your own tax, regulatory and quality compliance.
9. Ending the agreement
You can stop using the Service at any time. You can turn off autopay in Settings, and your paid term continues to its end. We may suspend or end access for breach of these Terms, non-payment or unlawful use. On closure, we keep your data for a reasonable period so you can export it, then delete it as the Privacy Policy describes.
10. Changes to these Terms
We may update these Terms. We will change the date above and, for material changes, tell account administrators. Continued use after a change means you accept it.
11. Governing law
These Terms are governed by the laws of India. Disputes are subject to the courts of competent jurisdiction in India.
12. Contact
Questions about these Terms: use the email in the footer of this page or the contact page.